If something has not felt right, we want to understand it and make the next step clear. This is the starting route for a non-urgent concern about the pathway.
- Tell us
- Explain what happened, when it happened and the outcome you are hoping for.
- We review
- We may ask for information needed to understand the issue and identify the right person to respond.
- We explain
- We will make the next step and any relevant hand-off clear.
How to raise a concern
Email info@turkey-hairtransplants.com or use WhatsApp. Include your name, the service or stage involved, a short description of what happened and any useful dates. Please only send personal or clinical documents through a route that has been confirmed as appropriate for that purpose.
What happens next
We will review the concern, ask for anything needed to understand it and explain the next step. If a different party is responsible for a clinical, coordination or travel-related element, we will direct the concern to the appropriate route and make the hand-off clear.
Urgent clinical and privacy concerns
Please do not use the general website form for urgent symptoms. Follow the escalation information in your discharge documents, or seek local emergency help where needed. If your concern is about personal information, you can use the email above and may also have the right to contact the Information Commissioner’s Office.
Start with a clear message
We will use your preferred contact details to acknowledge the concern and explain what happens next.